![]() Those credentials were then used to steal customer records and driver's licenses from two of Latitude's service providers. Latitude says the hackers then obtained the login details of a Latitude employee. It said the attack started from a major vendor the company uses, which the ABC understands was essentially a back-end infrastructure provider. ![]() The listed company announced the hack on Thursday morning via the ASX. "And there's a hunger for information, and I understand that." What happened to Latitude's data? "People are obviously concerned when we have these kinds of data breaches," he said. Speaking on Friday, federal Treasurer Jim Chalmers confirmed Latitude was working with relevant federal authorities on the "substantial cyber breach", which is potentially subject to a criminal investigation. The federal government has previously backed the decision of companies not to pay ransoms, and it has also announced plans to overhaul a $1.7 billion cyber security plan set up under the last prime minister Scott Morrison.Ī national cyber office - led by a new coordinator for cyber security - will be established under the Home Affairs Department to lead the renewed strategy. Medibank customers' data was posted to the dark web last year after the insurer refused to cough up to a Russian-linked entity for its stolen data. Latitude Financial did not reply to questions from ABC News about whether its hackers have asked for a ransom. "They just send an email brushing over the entire thing." "It just absolutely baffles me," Ms Randall said. In comments replying to people on social media, the lender's representatives also said its contact centres are "currently unavailable" so it can "ensure no further security risks occur". Latitude sent many customers an email about the breach on Thursday evening. Mr Gonez used a loan from Latitude Financial to buy a car.
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